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Student hotels & hostels Travelers are responsible for ensuring that they have all necessary travel documents and visas. You are responsible to the accommodation provider for payment of the remaining owed balance, together with any charges for additional services subsequently contracted and, where applicable, any service charges or tax. The booking confirmation email or reference number must be given to the accommodation provider at check-in. If we can't resolve your complaint, go to abta.com to use ABTA's simple procedure. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Tuition. If, for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider, and not against StudentUniverse. Any fines, penalties, payments, delays or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part). Transport and accommodation providers have differing cancellation policies and rules. StudentUniverse AU has got you covered. To the extent permitted by law, you specifically agree that StudentUniverse is not liable for any consequential damage or punitive, statutory, multiple, exemplary, or other form of damage not measured by actual damage. Students are required to pay all, or a portion, of their tuition and fees for any registered course unless enrollment is officially cancelled prior to the start of university classes. 198 User Reviews. Travel carriers and local authorities at travel destinations may require specific testing prior to boarding and/or upon arrival at your destination, including, but not limited to, a temperature check as a result of the COVID-19 pandemic. Get Studentuniverse Refund Policy Coupon Code from this link and save money on your next purchase. I have questions about baggage. Its possible that your friend may have qualified for something, but more likely that your friend received a refund in the form of a future travel credit. If you are not sure whether your ID complies, please check with our local state department of motor vehicles, or visit www.tsa.gov/real-id. As a student, I bought a ticket from the student universe website. To make a booking, click "Buy Now" and follow the prompts that appear on-screen. All rights reserved. Your travel credit will be added to your account as soon as the cancellation is processed, so almost immediately. Individual countriesor even airlineshave the ability to require vaccinations from would-be travelers. Travelers are responsible for ensuring that they have all necessary travel documents and visas. 1 et seq., and administered by the American Arbitration Association under its Consumer Rules. Unfortunately if we cant reach you, our agents have to move on to help other customers. Airlines have been updating their policies regularly as the situation is changing. To verify your current enrollment status we may need to contact your university or college. The Community List is available for inspection at ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. It depends on the airlines waivers and if the travel ban actually applies to you. We will ask you for details about your experience to forward to our technical support team. If a student does cancel prior to the start of university classes, 100% of tuition and fees will be refunded.. Withdrawal or cancellation occurs on the calendar day that the . The credit is a one-time use, not like a gift card where you can use it for several transactions or items. To find out if there is a fare difference . Search for the total number in your party and log in (or Sign up) as yourself. You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. When changing travel arrangements we may have to rebook you to current fares and rates, which may result in an increase in the cost of your arrangements, in addition to our administration charge and the travel service providers change fees. We strive to make sure your travel arrangements are satisfactory. Yes, same airline. Call us when youre ready to rebook and we can help you use credit. Depends on the airline policy. Give us a call back when you're ready to rebook. Please be patient with us and know that a real human is on the other end of your call or chat answering your questions. Occasionally a travel service provider may have to make changes to your original booking. Stopovers are common when you travel long distances, say from New York to Sydney, but stop for a couple of days in Auckland. All insurance questions have to go directly through Tripmate, or whatever insurance company you purchased through. It is entirely at the airlines discretion to provide you with a seat on a later flight. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. The request process may take up to 4-6 weeks due to the overwhelming volume of requests airlines are receiving. The credit will be for the remaining amount of your ticket. Beginning October 1, 2021, if you plan to use your state-issued ID or license to fly within the U.S., it is your responsibility to make sure it is REAL ID compliant. Any request for changes to be made must be in writing from the leadnamed traveller who made the booking. In some cases, where neither we nor the travel service provider are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the travel services you have bought or a suitable alternative (at no extra cost to you). We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Standards and ratings may vary between countries, as well as between providers. Take advantage of our promo codes and special offers to save even more. Your rights in relation to packages arranged by us are set out in these Booking Conditions (which are deemed to incorporate all terms and conditions of each travel service provider for the various components of your package travel arrangements). These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. All orders are subject to acceptance by us acting on behalf of the provider. If you cant answer your phone anytime, it may be better to DM us so that you wont miss our messaging back (please note, we still may not be able to respond right away). Change rules and fees can vary tremendously. We will message those requirements to you (if there are any) prior to you making any purchase. Travel credit is stored on your StudentUniverse account for future use. If you cancel within 24 hours for bookings greater than 7 days in advance, some airlines allow free cancellations. Most airlines have issued one free change and you may be eligible to cancel for future credit. Since we incur costs in cancelling your travel arrangements, you will need to pay our administration charge of 125 per person per booking (or such other amount specified in your travel documents). Where the combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018 ("Package Travel Regulations") you will benefit from all EU rights applying to packages. For many airlines, the credit is good through December 31, 2020. Some airlines permit accrual of frequent flyer points/miles for our Student/Youth plane tickets, and others do not. If your search has some of these special fares available it will be messaged in the search results. Such recipients may include the overseas travel service providers with whom you seek to make a booking. If payment is not received from the issuer for any reason, you agree to pay us all amounts due immediately on demand. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? However, reimbursement by an airline of the cost of a flight that forms part of a package does not automatically entitle you to a refund of your entire package travel arrangement cost from us. Always free! If you need information regarding visa and other travel document requirements for your trip please let us know. We may also disclose your personal information to our overseas related entities and to service providers who perform services for us within and outside the UK. The credit is a one-time use, not like a gift card where you can use it for multiple things. Many of the flights and flight-inclusive travel arrangements we arrange on your behalf are financially protected by the ATOL scheme. Your travel service providers will be identified on your quote or travel documents and their respective terms and conditions will be available directly on their websites or by contacting them. Heres some answers to the top questions we are getting and information to help us help you faster. StudentUniverse is on a mission to make global experiences possible. There are a few exceptions that must be booked on the phone with our agents. Airlines are very strict on name changes once the ticket is issued, so please be careful if you're booking a flight for anyone but yourself. If you do not fulfill the age and status requirements of your ticket, your booking may be cancelled. Please confirm which airline your credit is with by visiting My Wallet. You also can't split it between multiple flights. The currency your card will be charged in will be noted at time of checkout (in the US, the vast majority of what you purchase is charged in USD). Also, current discount deals are available at the link. Make sure there are enough seats remaining for your party and let everyone go through the checkout process. All airline tickets must be issued in the name of the passport/photo identity holder. Save your details for a quick and easy checkout process. Refund Policy. StudentUniverse is not an insurance company. Sometimes we and/or our partners are able to offer promotion codes that will give you an even better deal on your flight. You may cancel your travel arrangements at any time, however please note that certain travel arrangements may be non-refundable. By making the reservation with a credit/debit card, you authorize us to make a charge against that card. However, some countries (Iceland, Greece, etc.) We may correct any pricing errors on our website at any time. This means different things depending on the airline, but for most major airlines at this point it means we can cancel your current flight and provide a future travel credit equal to the remaining value of your ticket. Any booking you make will be with the relevant travel service provider and not StudentUniverse. You must notify your consultant of your payment once it has been made. Our registered office is at Level 6, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE. Please reconfirm your flights at least 24 hours prior to departure. StudentUniverse empowers young adults to experience the world with discount travel. Please see the chart below to see if your flight is eligible for these rewards. Please read these Booking Conditions carefully. At this time, many (although not all) airlines have issued a waiver for a free change for any travel in March or April. Delta and American Airlines are just two examples of major airlines now allowing credit to be used through 2021. If the credit card information is passed through to the travel services provider and you seek to charge back your payment from the provider, you agree to indemnify StudentUniverse against this chargeback from the provider, including without limitation any air debit memos charged to StudentUniverse. Please allow adequate time to obtain any such advice or documents. You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer money. Travel documents cannot be transferred to another person to use. Any claims that may fall under the relevant travel protection policy must be submitted directly to the insurance company identified in the policy. We really cant speak to any insurance questions. It is because by booking tickets from the StudentUniverse, you give the platform a right or consent to verify your current enrollment status. At the time, most countries haven't announced a vaccination requirement. No date changes are permitted outside of your tickets validity period. If youd like to check what your airline is offering, you can check out the airline policies directly. If any part of a payment is non-refundable, the merchant must declare this fact in a written No Refund or Cancellation Policy to that customer before the refund is processed. A flight disappearing from your account typically means that the airline has cancelled it. You can still book with StudentUniverse. However, many times the airline shown on your ticket is not the airline you booked your ticket with, or your ticket may have had multiple airlines. Such terms and conditions may be disclosed by use of hypertext links. All accommodation ratings are set by the relevant provider. All deposits are non-refundable and non-transferable for changes of mind or cancellations by you. All such providers are independent contractors and are in no way affiliated with StudentUniverse or any of StudentUniverses affiliated entities.
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