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Footer.languageSelector.ja-jp.region Aside from TicketPlan and XCover, all other insurance and guarantee providers we looked at do not cover you if you're told to self-isolate by the NHS Test and Trace app. Refund policies may vary depending on promoter, venue, state or local laws. I may hate Ticketmaster with a burning passion for their fees, but at least you always get the ticket you paid for with them. Please note: If you are applying for a refund for one of the below circumstances, this falls outside of the scope of the TicketPlan Protection, subject to the Terms and Conditions provided at the time of purchase, and a refund cannot be provided: If the circumstance is not listed above, it is likely it will fall outside of the scope of the TicketPlan Protection, however, please detail your circumstances in the box below and we will consider your request further. We do not have any legal authority to complete a purchase on your behalf, and do not act as your agent. Apply for a refund. PROPER CONDUCT. Yes - If customer is prevented from attending because of a government mandate, this is covered. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. You are prohibited from selling or offering for sale your tickets where such prohibition was disclosed prior to completion of your purchase. Despite one in four (26%) people assuming they can claim a refund from their insurer if they're advised not to travel due . Most of the policies we looked at do cover you if you test positive for coronavirus and cannot attend - although only one in four (25%) people thought this would be the case. Please visit our help page or contact customer support for assistance. If we cancel a transaction because the buyer fails to remit payment for any reason, we are only obligated to return the tickets associated with such canceled transaction to the seller. We all hate lines. You will be entitled to a refund unless otherwise notified directly by your point of purchase. If you paid by credit card it may be possible in certain circumstances to. Certain maximum resale premiums and restrictions may apply in some states and you understand that complying with laws is your responsibility and we are not responsible for providing legal advice regarding resale or pricing of tickets. You have chosen AXS Mobile ID as your method of delivery for your tickets. Has anyone experienced anything similar? We appreciate your patience during this unprecedented time. (United Kingdom) We make no representations or warranties about the quality of your watching experience or your display. The truth is that paying for insurance to guard against this is a waste of money. Think carefully about whether you want your tickets to the postponed event - once you've confirmed you want to roll your tickets over, it's unlikely you'll be able to change your mind afterwards. This means that you agree that we will have authority to conclude a sale of your tickets to a buyer on your behalf once you have told us to list the corresponding tickets for resale. The Tickets Face Value equals: (i) the price of the Ticket plus any applicable listed shipping and insurance costs from you to the buyer, any markups and/or fees imposed only by the primary ticket seller, and any taxes which you are required to collect (collectively, the Sales Price) plus (ii) the Platform Fees as set forth in Section 12 and . Here, we set the record straight on what different ticket insurance and guarantee policies cover, and explain how to get a refund if you can't attend an event due to coronavirus. Therefore, we ask for: A completed medical confirmation form. Every time I go to buy tickets for a show and I see that the only way to get them is through AXS, my stomach drops. If you are a buyer of tickets on the Service (whether Primary Tickets or Resale Tickets), AXS will issue refunds in accordance with our Client's instructions (or refunds may be issued directly by our Client). SEARCH/NO EXPECTATION OF PRIVACY. I don't know why LiveNation pushes them, but it . Refund policies of our Clients may vary; by purchasing a ticket, you agree to the refund policy of the associated Client. Holder grants venue permission to utilize their name, image, voice, actions, statements and likeness (collectively, Personage) in any form, format, media, display or other use made of, or at, the event in any medium, whether known or hereinafter created, or context for any purpose, including commercial, without further authorization from or compensation to Holder. Failure to comply shall terminate Holders rights hereunder and authorize Client to withdraw the ticket, refuse admission, or eject the Holder, all without refund, and subject Holder to all available legal remedies. This policy will apply regardless of how the error occurred. Click here. Despite one in four (26%) people assuming they can claim a refund from their insurer if they're advised not to travel due to local lockdown restrictions in their area, only one policy provides this cover. Information sent to the email address you provide will be deemed to be delivered to you, regardless whether you check your email, provide an incorrect address, or if the message is marked as junk or spam., Assumption of Risk, Waiver & Limitation of Liability. If the vehicle was recovered without use of a paid/insurance related recovery company, then we will require garage reports to confirm the date of breakdown and the cause. Where I have submitted health data about other people, I have made those people aware of how TicketPlan will use their health data and they have explicitly consented to this. . There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. I cannot access the Insurance company. Eventim's insurance provider, Great Lakes Insurance, specifically states that it does not cover any Covid-related claims - if you're looking for Covid cover when booking tickets on the site you'd be better off paying for additional cover elsewhere. This means that our Clients have given us authority to conclude a sale of tickets to a buyer for the tickets that they have chosen to list for sale. Fans may consider purchasing Allianz ticket insurance at the time of purchase. Latecomers may be seated at the discretion of Client or venue. (The reference number will be emailed to you immediately following submission of the online form). Most policies (bar Eventim's) will allow you to claim for a refund if you get coronavirus and can provide a positive test result as evidence. I can't go to a concert anymore, any tips to ensure i get my money back? By browsing this website, you consent to the use of cookies. For those fans who weren't able to get tickets, we have added you to a wait list and may notify you if tickets become available. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax. Ticket purchases must be paid in full at the time of purchase, unless a payment plan is offered and entered into at the time of purchase (for example, if a payment plan is offered for season tickets). AXS is not responsible for failure of delivery or any losses incurred as a result of a purchasers failure to provide an accurate address. Its for one of the Hyde Park British Summer Time concerts. Reply from AXS UK. We act on your behalf, as seller, when listing or reselling tickets. User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. LIVE MUSIC AND EVENT COMPANY WILL IMPLEMENT NEW POLICY ACROSS ALL OF ITS FESTIVALS, CLUBS, AND THEATRES Los Angeles, CA, August 12, 2021 - AEG Presents, a global leader in concerts and live events, announced today that it will be requiring proof of vaccination for entry into its owned and operated clubs, theatres, and festivals. Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. The venue shall have the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct Client or the venue deems disorderly or improper, who uses inappropriate, vulgar or abusive language, who fails to provide proper identification, or who fails to comply with any other rules adopted by the Client or venue. This tracks your activity using third party cookies. If you believe you've been a victim of fraud, please contact us here submit a ticket or use the live chat icon on this page to begin a session with us. No part of these terms of use is to be taken as an express or implied repudiation of our obligations under these pieces of legislation. If a covered medical issue, traffic accident, jury duty, or other covered reason* keeps you from attending your event, you can be reimbursed 100% of the ticket price including taxes, fees and delivery charges up to your plan limit. Please contact the venue directly for a refund. In certain circumstances, we have the right to cancel a transaction without notice and return the tickets to our Client or to the person who held the tickets prior to the completion of the transaction. Create an account to follow your favorite communities and start taking part in conversations. If you have not received your tickets five (5) days before the event for which you purchased, please contact us at [emailprotected] or 1-888-929-7849. All ticket prices for events that occur in the United States are stated in U.S. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. We reserve the right to increase or decrease these fees at any time without advance notice for future transactions. By purchasing tickets you are agreeing to such terms and conditions of the MLS home team. You agree that we may perform these actions, including, but not limited to, addition or correction of account profile information, addition of additional forms of electronic identification to your account, transferring tickets to others, listing tickets for sale, and/or purchasing tickets. Booking Protect also covers you if you test positive when taking a pre-event rapid test as well as PCR testing. No forms, no IDs, no complications. If refunds for your event and transaction are approved by the applicable event / venue, you will be notified by email*, which will include instructions on how to request a refund; and/or you can click the link in your AXS Account to "submit a refund request" which will display for qualifying events / transactions listed in your AXS Account. Do you have the required supporting evidence as described above? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. For those times when circumstances sideline your customers, this valuable protection ensures that their investment is safe and sound. Paypal said they don't have any authority to cancel it, AXS said that the event promoter has a no refund, exchange or cancellation policy. . You should receive a confirmation after concluding your transaction. If for any reason, you wish to cancel your plan during the review period, you will be refunded your premium as long as you haven't filed a claim and your event has not begun. AXS Tickets Reviews Published by AXS on 2023-02-21 Tap for tickets to see the artists and teams you love. I consent to TicketPlan using health data that I submit with this refund application for the purpose of administering my application, which may include sharing health data with insurers. When you buy a ticket listed on the Service as a resale ticket, you are buying directly from the seller of that ticket. ), "Thank you for contacting AXS.Unfortunately, we will not be able to issue a refund on your ticket insurance.The insurance company, XCover, are completely separate to AXS, so it's them you'll need to contact with any queries about your policy.". AXS USA Reviews | Read Customer Service Reviews of www.axs.com Events & Entertainment Events & Venues Event Ticket Seller AXS USA AXS USA Reviews 5,813 Great 4.2 VERIFIED COMPANY www.axs.com Visit this website Write a review 28% Most relevant RS Roxanne Schellman 3 reviews US A day ago Kyturra and the chat function were superb! They have refunded the ticket cost, but are refusing to refund the ticket cancelation Insurance (supposed to cover accidents etc.) How do you send documents to Uber? Before checking out, the website advertises to users that they will "refund you if you cancel for any reason" but this is a complete bull crap! Date on which medical attention was first sought for illness/injury? AXS provides technology platforms to its clients such as entertainment venues, promoters, and sports teams (our Clients) to list, sell, issue and deliver tickets to events using AXS powered websites and mobile applications (the Service). We looked at five ticket insurance and guarantee providers offered by some of the biggest online ticket sellers. IP: 141.94.161.174 Remember, in order to prevent ticket misuse or to comply with any applicable requirements such as related to the ADA, our Client may at their discretion require the person purchasing tickets to be the person that uses the ticket, and therefore may require verification of identity at entry. I purchased my tickets with my AMEX can I make a claim with them and get my money back? Holder also understands that at an event, the Holder assumes and bears all risks of inclement weather or force majeure events (including injury or cancellation). The ticket is valid only for the event, date, time, and seat location issued. and now it says "refund pending". To create an account, we require both personal and vehicle documents, such as a valid driver's license, vehicle registration, and proof of insurance. By Insurance Site July 2, 2022 July 2, 2022. Common problems addressed by the customer care unit that answers calls to 888-929-7849 include Refund a Charge, Inquire About an Event, Account Access, Make a Purchase, Find My . follow our steps to get a refund from a ticket seller. Please note we may require original tickets to be submitted, Sort Code or BIC/SWIFT code for accounts outside of the UK, You need Javascript enabled in order to submit this form, Booking Errors We recommend you contact the ticket seller directly to discuss the issue, Entry requirements or organisation of a venue/event. Did the same happen to you? Please provide details in the box below and attach supporting documentation as appropriate. Ben Sebborn, CTO at Skiddle told us protection for imposed quarantine was only removed on or after 8th January 2021 because the insurers of the scheme lost their own reinsurance for such cover. AXS charged me 30% mark-up for the tickets I purchased during pre-sale then dropped the price. Nightingales THU 20 APR 2023 Doors 6:30 PM Alexandra Palace Theatre. Official Tickets and Your Source for Live Entertainment | AXS.com Additionally, you agree to comply with these conditions and all applicable laws, statutes, ordinances and regulations regarding the use of the Service, listing of tickets for sale, solicitation of offers for purchase and the resale of tickets. Have you tried to make a refund by clicking on the refund option? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Please complete the section which is relevant to your application. You will also be responsible for paying any applicable taxes relating to your purchases. If you are unable to provide this information, the box office may refuse to provide your tickets to you, and we will not be responsible for your inability to enter the event. Your ability and/or right to transfer or resell tickets may vary. Hey did you end up filing a claim with Amex? Each ticket that you as Holder purchase, receive (for example, as a subsequent transferee of a prior purchaser) or use issued by the Service, is a revocable license to enter and attend a particular event (whether live or online), or to park at a venue, or to exercise certain other rights associated with an entertainment event for which the Service issues tickets and each such ticket is a contract, subject to this Agreement, and subject to any additional specific terms and conditions imposed by our Client or their designee with respect to the particular ticketed event.
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