alight customer care representative job descriptionromain 12 2 explication

Depending on the location, skills, and experience, a customer care representative earns between 66,700 NGN and 196, 000 NGN respectively per month. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Find out more about Alight's Workday practice, We do not make offers without interviewing, We do not ask for security deposits on equipment or anything else, We do not send checks through the mail or request payments through Western Union. We want you to join our company with 25 years of industry experience. Posting id: 823465203. We are brave in spirit, act decisively, learn quickly and get it done. * Flexibility to work rotating shifts (8 hours) and extended hours as necessary. Alight is committed to the continued development of our colleagues. * Very comfortable working with PCs and Microsoft Office, including corresponding functions (copy, cut, paste, toggle). Check out our open opportunities below. Si es as, entonces ReedGroup es para ti! * Access customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight's policies and procedures. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. View this and more full-time & part-time jobs in Miami, FL on Snagajob. Alight Solutions People can always trust us to say what we mean and depend on us to do what we say. We strive for Excellence Every Day by collaborating with our clients and colleagues. * Diversity programs to ensure Alight promotes an INCLUSIVE, open culture with diversity in thought and style. Customer Care Representative Human Resources. * Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service. Carry out monitoring visits to verify information provided by . On average, Willa Davie works for one . Ten paid holidays per calendar year (8 fixed and 2 floating). We recognize the importance of a work life balance. We are Alight Solutions. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery . Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. Customer Care Representative Job, Remote or Ohio City, OH, Customer Care Representative Job, Remote or Indianapolis, IN, Customer Care Representative Job, Remote or Texas. Our story starts with a simple universal truth: Every business is a people business. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. Fully bilingual on-site outsourcing services in: We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. Our story starts with a simple universal truth: Every business is a people business. A 401k plan that includes a corporate match. Find out if you meet the requirements! We act with respect and accountability, mindful that our actions affect the lives of millions in meaningful ways. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Our Customer Care incentive program, DRIVE, allows you to take control of your career and growth. We're always looking for great talent. Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. to demonstrate your interest in the role. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Work with Livelihood Officer in identifying, assessing and guiding livelihood groups on group formation and record keeping. Customer Service / Guest Services, Part-Time We are mindful that our actions affect the lives of millions in meaningful ways, through the work we do for our clients, our relationships with each other, and the contributions we make to our local and global communities. Required Skills. At Alight, we connect passion with purpose. #beAlight Alight also offers a comprehensive benefits package. We embrace the diversity, unique backgrounds, and individual perspectives of our people to create an inclusive workplace. Visit the company website to obtain information on the company and review the job description prior to your interview. Es trabajo desafiante, pero estamos comprometidos a tu xito como lo ests t! At Alight, we believe a company's success starts with its people. And we're committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve. Insurance Health insurance Interested in Workday positions? Job Description: CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. Browse by city or country to find one in your region. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. then the employee has changed 1 company and 1 job. * Be kind and compassionate Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to one or more of the following: health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. All Rights Reserved. The mission of our customer care teams exemplifies the need for humanunderstanding. Customer Care Representative Greater Toronto Area, Canada. This job listing has expired and the position may no longer be open for hire. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.. Know Your Worth. AS A CUSTOMER CARE REPRESENTATIVE, A TYPICAL DAY TO INCLUDE THE FOLLOWING: * Handling a high volume of inbound calls from our clients employees as well as conduct outbound calls for follow up as required, * Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services, * Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections, * Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed, * Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift, * Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Eres compasivo, enfocado al servicio al cliente, determinado y tienes el deseo de ser parte de un equipo progresivo e innovador. * Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 200 Mbps/50Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. Reimagining how people and organizations thrive. Please enter a Name and Password so you can update your Job Alerts in the future. This job was posted on Sat Jul 11 2020 and expired on Wed Jul 15 2020. Our Promise Location At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. Alight Solutions San Juan is looking for real people, who are passionate about customer care. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation at alight.com . As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Career Development & Growth: We provide ongoing training, coaching and development. Account Executive, Key Accounts Alight Solutions Jobs, Applications Developer Alight Solutions Jobs, Associate Consultant Alight Solutions Jobs, Customer Care Representative Alight Solutions Jobs, Senior Client Manager Alight Solutions Jobs, Senior Operations Analyst Alight Solutions Jobs, Solutions Architect Alight Solutions Jobs, Technical Business Analyst Alight Solutions Jobs, Alight Solutions Customer Care Representative Jobs. This role requires that qualified candidates must reside in one of the following states: Careers in Customer Care At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. By applying for a position with Alight Solutions, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. , Alight Cares- our program that allows you to track your community volunteer hours, Corporate matching for yourcharitable donations. How accurate is this most likely Total Pay range (base + additional) of $34K-$45K/yr? Alight Solutions Customer Care Representative -Absence Management - Bilingual *Remote* Texas 30d+ Alight Solutions Leave of Absence Case Manager *Remote* Washington, DC 30d+ $50K-$68K Per Year (Glassdoor est.) The average salary for Customer Service Representative at Alight Solutions in the United States is $16.13 per hour, which is 11% above the national average. Travel Responding promptly to customer inquiries. This may include additional research and ongoing casework. Get the latest news and information. You will be notified during the hiring process which checks are required by the position. At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! Benefits start on your first day of employment, Programs & activities that give back to our. Apply for Sr. As a Customer Care Representative, you will report to a Customer Care Team Leader We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. |, Route Manager Trainee (Entry Level & Experienced Hire), Assistant Manager, Merchandising - Colonial Plaza, Customer Care Representative - Open to Alight Alumni Only We strive for Excellence Every Day by collaborating with our clients and colleagues. The Customer Experience Center (CEC) is in place to accurately handle multiple types of calls and emails coming into the EBRC from employees of Alight Solutions clients. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. * Experience in one of the following industries is preferred: Health Care, Human Resources Services or Financial Services. Empezar as tu carrera con ReedGroup con un programa de entrenamiento completo. We strive for Excellence Every Day by collaborating with our clients and colleagues. Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources! Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Because transformation takes a workforce. We want towelcome you to learn more aboutAlight and our Customer Care team. Apply for Customer Care Representative I, Healthcare Benefits at Alight today! As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Apply for a Alight Solutions Customer Care Representative, Human Resources - Virtual job in Miami, FL. The estimated additional pay is $2,234 per year. You will be notified during the hiring process which checks are required by the position. Qualifications for a job description may include education, certification, and experience. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Customer Care Representative, Human Resources - Virtual Open to States in Eastern Time Zone job in Tampa, FL. Join our team. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Our commitment to Diversity and Inclusion. Our values are the essence of who we are: We believe in the power of people and know that the best ideas can come from anywhere. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. We are not an agent or representative of any employer. A customer care representative's salary covers health benefits, transportation, housing, and other related benefits. Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Learn how this feature works. CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. Job Description: JOB SUMMARY Alight Solutions San Juan is looking for real people, who are passionate about customer care. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. We reward continuous improvement and encourage you to own your own development. Customer Care Representative Job, Remote or Oklahoma City, OK. At Alight, we believe a company's success starts with its people. Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin, Mississippi Must be able to work a flexible schedule based upon high call volume needs. You can also receive alerts via instant message. Explore careers Media or Investor inquiries? Acknowledging and resolving customer complaints. We believe that every day is an opportunity for growth and are energized by going above and beyond whats expected. The estimated base pay is $36,558 per year. Esto incluir ser el primer punto de contacto para los clientes que necesiten ausentarse del trabajo, debido a enfermedad o heridas, o a responder a sus preguntas. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Our people are our greatest assets at Alight Solutions because People Matter! Health, Dental, Vision, Life Insurance and more. We promote healthy lifestyles and flexible work arrangements for our employees. Only applicants from locations above will be considered. * Demonstrated proficiency with Microsoft Office; your PC skills must include the ability to use dual screens and multiple systems simultaneously (we'll provide the necessary equipment, of course!) 553 jobs Customer Care Representative/Business Development Consultant James Braden Nissan Kingston, ON $31,200-$55,000 a year Full-time + 1 8 hour shift Responsive employer Customer service: 1 year (preferred). The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. Work-Life Balance By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Alight is committed to the continued development of our colleagues. We strive for Excellence Every Day by collaborating with our clients and colleagues. This role is charged with motivating donors to be engaged and involved, as well as successfully facilitating annual . Cons. View Job description, benefits and responsibilities. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Website navigation for the employee may be needed as well, * Creating and updating employee files in database, as authorized, * Communicating with third parties to assist the caller with updates or inquiries, * Staying current on Alight s programs and services through on-going training provided by Alight Solutions and self-study, * Staying current on client s programs and provisions through on-going training. Every colleague shapes how Alight can become better, stronger and brighter together. Alight - 3.1 San Juan, PR. We continuously reimagine what the future could be and believe that tomorrow is created by the actions we take today. You have successfully created a new job alert. You will be notified during the hiring process which checks are required by the position. This job is no longer accepting applications. Learn more about our Customer Care offices, 43 resume tips that will help you get hired, 10 resume writing tips that will help you land a job, Guidelines for what to include in a resume. We are excited to be partnering with Marriott to assist you during this unprecedented situation we are all currently facing. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Learn more at, Bilingual Customer Development Representative - Miami, FL, VP Operations own the operations, run the show, Account Manager - Construction Services (Miami, FL), Do Not Sell or Share My Personal Information, A full Benefits Package, starting on your first day of employment. Our story. These teams are a critical component of Alights health care,retirement and HR-delivery services. View Willa Davie's email address: dxxxxxxxxxa@elevancehealth.com & phone: +1-520-xxx-xx22's profile as Customer Care Representative II at Anthem, Inc., located in Greater Indianapolis. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. Salaries at Alight Solutions range from an average of $46,253 to $120,077 a year. The average salary for a Customer Care Representative is $37,003 per year in United States, which is 4% lower than the average Alight Solutions salary of $38,792 per year for this job. View Job description, benefits and responsibilities. Pay Transparency Statement in compliance with the Colorado Equal Pay for Equal Work Act, the New York City pay transparency ordinance, and any other similar laws or ordinances: Alight takes into consideration a candidate's experience, education, certification/credentials, market data, and internal equity when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Alight Solutions Customer Care Representative Reviews Updated Jan 30, 2023 Search job titles Find Reviews Filter Clear All English Filter Job Function Administrative Arts & Design Business Consulting Customer Services & Support Education Engineering Finance & Accounting Healthcare Human Resources Information Technology Legal Marketing 88 followers . Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, If so, you've come to the right place. Please note that all salary figures . You will be notified during the hiring process which checks are required by the position. You will READ MORE Important information: Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. Como un representante de servicio al cliente en ReedGroup, ayudars a personas a navegar la logstica y la administracin de sus ausencias de trabajo. Help make it more accurate by adding yours. Key Duties & Responsibilities. Salary information comes from 39 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Find contacts: direct phone number, email address, work experience. View similar Customer Service / Guest Services jobs below. About Alight Solutions Alight is a leading cloud-based human capital technology and services. 26 Alight Customer Care Representative jobs available on Indeed.com. Nuestros clientes dependen de ReedGroup para servir como expertos en una variedad de ausencias, requiriendo un dominio en el conocimiento de mltiples sistemas y productos. A Customer Service Representative also handles concerns, complaints, or other issues. Meet Alight Customer Care Watch on Why Alight? Alight Easy 1-Click Apply.

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